Privacy Policy

Velto Premium Laundry (“Velto”, “we”, “us”) is a laundry and dry-cleaning business in Uttara, Dhaka. We decide how the personal information described here is used, and we are responsible for it.

This policy covers information we collect through this website (including the booking, quote and order-tracking forms), when you contact us on WhatsApp from the website, and when we provide our services to you. It does not cover other companies' websites or apps, such as WhatsApp, Google Maps or Facebook, which have their own policies.

When you book a pickup: your name, phone or WhatsApp number, sector, house and road, the service you choose, your preferred pickup day and time, and any note you add.

When you request a quote: your name, phone or WhatsApp number, area, the service, approximate quantities or dimensions, and any notes about condition. The quote form lets you pick photos, but photos are not uploaded through the website: they stay on your device. If you choose to send photos, you send them to us on WhatsApp.

When you track an order: the order number and phone number you enter, which are checked against our order records to show you the status. The website does not store them. To prevent misuse, it keeps only one-way scrambled (hashed) versions for a short time, to limit repeated attempts.

When we provide the service: your order details, such as the items received, their condition, services, prices, payment status and pickup and delivery dates, along with records of our calls and messages with you about the order.

How you found us: when you send a booking or quote, the website includes the page you started on, the website that referred you, and campaign labels from the link you followed (for example “utm_campaign”). Advertising click identifiers (such as Facebook's “fbclid”) are included only if you allowed Marketing cookies.

Connecting campaigns to orders: to understand which campaigns bring customers, we connect a website booking or quote to our own customer and order records using the phone number you give in the form, the same number we already use to serve you. If you allowed Analytics, the anonymous record of that website visit is connected to the booking too. This is used only for aggregate marketing reporting, such as how many customers a campaign brought and what their orders were worth. It is not sold or shared with advertisers, and it does not use your name, IP address or device to identify you.

Reminders: from your order dates and services we work out your usual pickup rhythm, and may send you a reminder by SMS (or as a notification, if you turned those on) with a link that books the same service. You get at most one reminder a week, and none while an order is in progress. Every reminder page has “Stop these reminders”, and you can also ask us to stop.

Notifications, only if you turn them on: when you allow notifications, your browser gives us an address to send them to (it is not your phone number). We keep it with your phone number to tell you when we've picked up your clothes, when they're ready and when they're delivered, and, if you choose, to remind you. You can turn them off in your account or in your browser at any time.

Website use, only with your permission: if you allow Analytics, we measure which pages and services are viewed, price searches, clicks on buttons such as Book a Pickup, and whether a booking or quote was completed. This uses random identifiers and the type of device (mobile, tablet or desktop). It does not record your name, phone number, address, what you type into forms, or your IP address. If you allow Marketing, Meta and Google advertising tools may also collect information about your visit. See our Cookie Policy.

Technical information: like any website, our hosting and security providers process your IP address and basic browser information to deliver pages, keep the site secure and prevent abuse.

We use personal information only for these purposes:

• To provide the service you ask for: to confirm and arrange pickup, identify and process your items, contact you about your order, deliver it, take payment and handle any issue. We need this information to do what you asked.
• To keep records we are required to keep, such as accounting and tax records.
• To run and protect the business: to prevent duplicate, false or abusive submissions, keep the website secure, fix problems, and understand which of our own campaigns lead to real enquiries. These are our legitimate interests, and we keep them proportionate.
• With your consent: website analytics and advertising measurement (see the Cookie Policy), and any marketing messages. You can withdraw consent at any time.

We do not use your information for automated decisions that have legal or similarly significant effects on you.

• We do not sell your personal information.
• We do not put your name, phone number, address or form answers into our website analytics.
• We do not store IP addresses in our own website analytics.
• We do not load analytics or advertising tools before you have made a cookie choice that allows them.
• We do not give the website direct access to our customer and order records. Forms go through our own server, which checks every submission before passing it on.

We share personal information only with organisations that help us run the website and the service, and only what they need:

• Vercel: website hosting.
• Cloudflare: domain, network and security services.
• Supabase: the database that holds our operating records, including bookings, quotes, orders and website measurement.
• Meta (WhatsApp): when you message us on WhatsApp, your messages are handled under WhatsApp's terms and privacy policy.
• Google and Meta advertising and analytics tools: only if you allowed Analytics or Marketing cookies. See the Cookie Policy.
• Our staff and riders: the details needed to collect, process and deliver your order.

We may also share information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganisation of the business, in which case this policy would continue to apply.

Some of these providers process information on servers outside Bangladesh. Where they do, we use established providers that protect data with appropriate security and contractual safeguards.

• Bookings, quotes, orders and related messages: for as long as we need them to provide the service, deal with questions or claims about an order, and meet our accounting and legal obligations. After that they are deleted or anonymised.
• Website analytics events (random identifiers, no names or phone numbers): 90 days, after which only daily totals remain, kept for 25 months.
• Cookie choices: the choice cookie in your browser lasts 6 months. Our anonymous record of accept and reject counts is kept for 13 months.
• The analytics visitor cookie, if you allowed Analytics: 13 months.
• Campaign details for a visit: stored only in your browser tab, and removed when you close it.

The website is served only over encrypted connections (HTTPS). Customer and order records are reached only through our own server, never directly from your browser, and access to them is limited to people who need it. Forms and order tracking are protected against automated abuse and repeated guessing.

No system can be guaranteed completely secure. If we become aware of a breach that puts your information at risk, we will act promptly to contain it and tell you where appropriate.

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, where we don't need to keep it for an open order, a claim or a legal obligation;
• stop using your information for a particular purpose, such as marketing messages;
• withdraw a consent you gave, including your cookie choice, at any time.

To make a request, contact us using the details in section 11. We may need to confirm it's you, for example by asking you to message us from the phone number on your orders. We will respond as soon as we can, and within a reasonable time. Making a request is free.

You can change your cookie choice at any time from Cookie settings in the website footer or on the Cookie Policy page.

Our services are arranged with adults. The website is not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

We will update this policy when the way we handle information changes, for example if we add a new service provider or a customer account area. The “Last updated” date at the top shows the latest version. If a change significantly affects how we use information you have already given us, we will tell you.

You can reach us in any of these ways:

• WhatsApp: +880 1605-162788
• In person at Velto Sector 11: House 2, Road 14, Sector 11, Uttara, Dhaka (9:00 AM–10:00 PM)
• In person at Velto Sector 18: RUAP, North Side of Gate 1, Poncoboti Bazar, Sector 18, Uttara, Dhaka (10:00 AM–9:00 PM)

See also our Terms of Service, Privacy Policy and Cookie Policy.